Rhode Island Public Safety officials say a software malfunction is responsible for the disruption in the state’s E-911 telephone system that took place Monday.
Officials noticed problems with the system late in the evening, and they lasted for a little over an hour. Operators could hear callers, but callers were unable to hear phone operators. An estimated 125 calls were affected.
Through caller ID, operators were able to reach some of the callers, although they still experienced some difficulty reaching six people.
Rhode Island State Police and public safety officials say the system has a backup, which didn’t turn on right away.
Officials say they are working with developers to find what caused the software to malfunction and to make sure the backup kicks in faster in the future.
This post has been updated to reflect cause of issue.
