One year after adding 900 jobs at its Smithfield campus, Fidelity Investments says it plans to hire nearly 1,000 more workers there in 2022.
The company’s vice president of regional public affairs, Rick Metters, says the job growth is a by-product of a significant increase in customers.
“We now have over 32 million retail customers,” Metters said. “We’ve seen customer growth of 22% from 2020 to 2021, and that’s continuing into 2022. We’re seeing increases in our workplace accounts, such as our 401k business. We’re seeing increases in our healthcare benefit customer accounts and our clearing and custody accounts we provide for our institutional clients.”
Metters says the new hires include financial consultants and licensed professionals in sales and relationship management positions. A significant number of customer service representatives are also being brought on board, something that Metters says shows that Fidelity is focused on providing a personalized experience for its customers.
“Clearly machine learning and artificial intelligence provide a great experience for routine transactions, but we find that people want to talk with people – folks who are knowledgeable, caring, skilled, and empathetic,” Metters said.
The 1,000 additional jobs in Smithfield are part of more than 12,000 new positions expected to be created at Fidelity company-wide this year.
Joe Tasca can be reached at jtasca@ripr.org
