Starting next week, Rhode Islanders have another chance to get health insurance through HealthSource RI, the state’s version of Obamacare. There are new health care plans available, but customer service glitches have been a problem in the past.
HealthSource RI is Rhode Island’s online health insurance marketplace. And it helps determine whether you’re eligible for state or federal subsidies to cover part of the cost of your coverage. That system has caused headaches for many customers – accidentally canceling coverage, billing the wrong amount, and more. But director Anya Rader Wallack said customers should not expect as many glitches this time around.
“We’ve greatly reduced the number of errors that are produced in the underlying enrollment and eligibility system that is behind the scenes.”
HealthSource RI will offer more than 20 different plans for individuals, families, and small businesses during the new open enrollment period. Also new this year, existing customers will be automatically re-enrolled. Director Anya Rader Wallack says the consumer experience should be smoother, too.
“Some improvements to our web site to make it much easier for people to shop on our web site. Mostly simplifying it so people get through the process faster.”
HealthSource RI has faced criticism over the past year as computer glitches inadvertently canceled some customers’ health insurance plans, caused billing errors, and other problems. Wallack says HealthSource has a new system that should resolve some/most of those problems.
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