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HealthSource RI Ramping Up Customer Service

Published
Rhode Island’s online health insurance marketplace is adding new staff to handle an expected increase in customer service calls. HealthSource RI is in...

Rhode Island’s online health insurance marketplace is adding new staff to handle an expected increase in customer service calls. HealthSource RI is in its second week of open enrollment. Spokeswoman Maria Tocco says the customer service center is anticipating higher demand during the enrollment period.

“This week we’ll be adding about 15 new contact center reps. And that number will continue to increase through mid-december.”

By then, Tocco says, the center should have about 120 reps ready to take calls.

HealthSource has faced mounting criticism for its inefficient customer service lately, due in part to an 80 percent budget cut over the past year, according to outgoing director Anya Rader-Wallack.

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Operators working at HealthSource RI, the state's health insurance exchange.
Operators working at HealthSource RI, the state's health insurance exchange.