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In An Effort To Be More Responsive, Providence Unveils City Services Mobile App

Published
Residents in the city of Providence can now use a mobile app to get in touch with city staff for problems in the city. Providence residents can call 3-1...

Residents in the city of Providence can now use a mobile app to get in touch with city staff for problems in the city. Providence residents can call 3-1-1 or, use the new mobile app to connect with the Mayor’s center for city services.

City spokesperson Evan England says citizens can use the app to lodge a complaint, request a service, or make an inquiry.

  “Whether that’s plowing, trash collection, inquiries about pickup dates, parking, we encourage residents to try 3-1-1 first,” said England.

England said the app and hotline are an attempt by city government to become more responsive to its citizens.

A big portion of that is that is ensuring that all constituent complaints receive a follow-up call,” said England. “That people know their concern, their question is being looked into and they get a call from a human being with a status update.”

The center for city services received more than 10,000 complaints last year. England said the app was a revenue neutral project. Meaning it cost no extra money to the city.

Providence City Hall
Providence City Hall