Residents in the city of Providence can now use a mobile app to get in touch with city staff for problems in the city. Providence residents can call 3-1-1 or, use the new mobile app to connect with the Mayor’s center for city services.
City spokesperson Evan England says citizens can use the app to lodge a complaint, request a service, or make an inquiry.
“Whether that’s plowing, trash collection, inquiries about pickup dates, parking, we encourage residents to try 3-1-1 first,” said England.
England said the app and hotline are an attempt by city government to become more responsive to its citizens.
“A big portion of that is that is ensuring that all constituent complaints receive a follow-up call,” said England. “That people know their concern, their question is being looked into and they get a call from a human being with a status update.”
The center for city services received more than 10,000 complaints last year. England said the app was a revenue neutral project. Meaning it cost no extra money to the city.